You can also request signature delivery by contacting us*. International customers are also responsible for all local customs and port fees. International orders may experience unforeseen extended delivery timeframes due to elevated customs and logistics workloads. Items reported as damaged past the 3 day period will not be accepted. Please contact Performance Speedshop LLC within 3 days of receiving a physically damaged item. USED PRODUCTS† - DEFECTIVE / INCORRECT ITEM (Performance Speedshop LLC/ VENDOR ERROR): no fees + paid return shipping SPECIAL ORDER ITEMS - DEFECTIVE / INCORRECT ITEM (Performance Speedshop LLC/ VENDOR ERROR): no fees + paid return shipping USED PRODUCTS† - REFUND / STORE CREDIT: 14 days from date of purchase (for factory defects / order errors by Performance Speedshop LLC ONLY) NEW PRODUCTS* - REFUND / STORE CREDIT: 14 days from date of purchase INTERNATIONAL ORDERS RETURN & EXCHANGE POLICY: *Shipping and handling fees are subject to change for special orders. If you are still unable to locate your item, please contact us for further assistance. *If you believe that your package has been lost, please check your tracking number as well as your local courier service. You can also request signature delivery by contacting us. Please ensure that the package is in a secured environment upon delivery. Items reported as damaged past the 2 days period will not be accepted.Ĭustomers are responsible for their package once an item has been delivered. Standard return & exchange procedures will be applied including paid return shipping, as well as a full refund (replacement and store credit are also available). Please contact Performance Speedshop LLC within 2 days of receiving a physically damaged item. USED PRODUCTS† - DEFECTIVE / INCORRECT ITEM (Performance Speedshop LLC / VENDOR ERROR): no fees + paid return shipping SPECIAL ORDER ITEMS - DEFECTIVE / INCORRECT ITEM (Performance Speedshop LLC / VENDOR ERROR): no fees + paid return shipping NEW PRODUCTS - INCORRECT ITEM (Performance Speedshop LLC / VENDOR ERROR): no fees + paid return shipping NEW PRODUCTS - INCORRECT ITEM (CUSTOMER ERROR): 20% restocking fee + return shipping NEW PRODUCTS - CORRECT ITEM & DEFECTIVE: no fees + paid return shipping NEW PRODUCTS* - CORRECT ITEM & FUNCTIONAL: 20% restocking fee + return shipping † products that have been installed are classified as used * new products must be in original, in new condition and must not have been installed previously USED PRODUCTS† - STORE CREDIT: 14 days from date of purchase (for factory defects / order errors by Performance Speedshop LLC ONLY) SPECIAL ORDER ITEMS - REFUND / STORE CREDIT: 14 days from date of purchase (for factory defects / order errors by Performance Speedshop LLC ONLY) NEW PRODUCTS* - STORE CREDIT: 14 days from date of purchase *Customers must provide commercial shipping address for oversized items which requires freight shipping.Ĭustomers are to be responsible for all local handling, local shipping, foreign shipping, foreign shipping, broker fees, custom duties, import tariffs, paperwork fees, VAT, tax, and any other shipping associated fees.ĭOMESTIC ORDERS RETURN & EXCHANGE POLICY: Additional shipping cost may be assessed to reflect accurate real world costs. Shipping cost quoted on website by USPS, UPS and DHL reflects best estimate of shipping cost by said shipping companies. Customers should contact Performance Speedshop for most accurate shipping timeline. Out of stock items generally has manufacturing time of 4-6 weeks. Handling time varies from 1 to 7 business days. Shipping time quoted in cart is estimated shipping time by shipping companies.
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